Choosing the Right Technology for Customer and Internal Process Management Software In today’s rapidly evolving business landscape, effective management of customer relationships and internal processes is crucial for organizational success. With a plethora of technology options available, selecting the right platform for developing software to manage these aspects can be a daunting task. In this blog post, we’ll explore various technologies and factors to consider when choosing the best solution for your customer and internal process management needs. Understanding Your Requirements: Before diving into technology choices, it’s essential to clearly define your requirements. Consider aspects such as: Types of processes to be managed (e.g., CRM, project management, HR). Scalability requirements. Integration needs with existing systems. User experience expectations. Budget constraints. Custom Development vs. Off-the-Shelf Solutions: Evaluate whether to build a customer relationship management software tailored to your specific requirements or to opt for off-the-shelf solutions. Custom development offers flexibility and customization but requires more time and resources. Off-the-shelf solutions provide quick deployment but may lack specific features. Web vs. Desktop vs. Mobile: Decide on the platform(s) for your software based on user preferences and usage scenarios. Web-based applications offer accessibility across devices but may require an internet connection. Desktop applications provide rich functionality and offline access but are limited to specific operating systems. Mobile apps are ideal for on-the-go access but may have constraints on functionality. Technology Stack: Choose the appropriate technology stack based on your project requirements, team expertise, and long-term support considerations. Some popular options include: Web Development: JavaScript frameworks like React.js, Angular, or Vue.js for frontend development, with backend technologies like Node.js, Python (Django/Flask), or Ruby on Rails. Desktop Development: Technologies like Electron.js for building cross-platform desktop applications using web technologies (HTML, CSS, JavaScript). Mobile Development: Native (iOS/Android) or cross-platform (React Native, Flutter) mobile app development frameworks. Cloud vs. On-Premises: Determine whether to deploy your software on the cloud or on-premises infrastructure. Cloud-based solutions offer scalability, flexibility, and reduced maintenance overhead but may raise concerns regarding data security and compliance. On-premises deployments provide more control over data but require infrastructure management. Data Security and Compliance: Ensure that the chosen technology stack and deployment model comply with industry regulations and data security standards. Implement robust security measures, encryption techniques, and access controls to protect sensitive customer and internal data. User Experience and Interface Design: Prioritize user experience and interface design to enhance user adoption and productivity. Conduct usability testing and gather feedback from stakeholders to iterate on the design and functionality of your software. We at Intileo Technologies have expertise in developing customized software solutions. We have developed multiple web and mobile applications on tech stacks like PHP, Java, Nodejs, React, Angular, Python, Java, Dotnet, Reactnative, Android, Flutter etc. Conclusion: Choosing the right technology for customer and internal process management software is a critical decision that can significantly impact your organization’s efficiency and competitiveness. By carefully assessing your requirements, evaluating available options, and considering factors like scalability, security, and user experience, you can make an informed choice that aligns with your business objectives and drives success in the long run.

Should we buy a software solution off-the shelf or build our own?  – a question every enterprise business have to ask at some point – at the startup inception or at some stage of growth. I was part of one of the startups about 3 years ago, the product was a subscription based with lots of features. One of the most important element of the product was to manage these subscribers, and the key question that the team debated was weather to develop an in-house subscription management software or use a SAAS product available online. How the Enterprise software business has undergone a change can be seen from this basic fact, 10-15 years ago off-the-shelf or SAAS software were not only expensive but the enterprise had to commit to a wide range of costs into setup, maintenance, consultancy and training. Assessing the pros and cons of build vs. buying off the-shelf software made sense and was in fact a routine exercise in many large organizations. Today, thanks to the explosion of cloud-based software, it seems that there is a cheap, lightweight solution for practically any business problem out there. So as part of the debate on buying a subscription product, the team realized that it had to be developed on a different platform and would have affected the team’s focus owing to different complexity of the product, the timelines were also prohibitory as it would have increased our time to market, so the idea of developing it in-house was dropped. So should you build your own or subscribe to a SaaS software instead? The important questions that need to be answered before the evaluation process starts are: If the answers to the above questions are “yes”, an organization’s leaders must then weigh multiple factors, such as the goals of the business, size of their team, revenue, and the problem’s complexity. The argument for building: how in-house solutions benefit business In the article that follows we evaluate both options, drawn from decades of experience in IT. Theoretically: But in reality: The best part of the custom-built software is that all you can include any feature that you want/need. But because of resource constraints, the features get prioritized which in itself is a messy, political process. In the process of trying to satisfy the needs of many stakeholders in the organization, it is not uncommon to end up with overly complex, overspecified software. This hampers the user experience, limits the efficient utilization of the software solution, and diminishes the benefits that the custom solution is supposed to bring. Research has shown that only 17% of the features included in the internal-use application are used and 19% of the features are rarely used. SaaS solutions help you to avoid these issues, they are usually designed to do one thing very well. Over time they incorporate best practices from many different industries and companies into the product development, to maximize customer satisfaction. After all, their very existence relies on it. In consequence, SaaS solutions typically meets most needs of most companies. Crucially, they often come up with solutions that your employees hadn’t thought of. Today, in most cases it is good to start with SaaS solutions. Once your business outgrows the software’s usefulness, you may want to consider investing in custom solutions. Until then, it makes more sense to choose a SaaS solution. Theoretically: In Reality: Both statements are true, however, there are some important nuances to bear in mind: SaaS continuously incorporate customer feedback into their product roadmap. This is how they maximize customer satisfaction, thwart competition, and ensure business success. Their existence depends on it, so you are guaranteed that the product will evolve over time. What’s more, SaaS solutions usually follow agile development techniques, an approach that favors short development cycles of and new releases every two to four weeks. As part of the process, SaaS companies incorporate extensive user testing to align product specifications with market demands. The costs of all this are baked into their pricing model, so there are no surprise bills for the upgrades. In theory, the same could apply to custom-built solution. But in practice once the software is built, most of the project team is disbanded and re-assigned to other projects. Even when that’s not the case, every evolution of the product is a mini-project that takes time and money. As a result, incase of custom softwares the cost of upgrading your software could be huge. Theoretically: in reality: These days most software solutions come with ready APIs, the APIs are typically “connectors” that allow two programs to exchange information, which helps facilitate the integration with a wide-range of third party services. SaaS developers can give you all of the information you need to decide whether their programs can integrate with your existing software. If a SaaS solution isn’t compatible, then you shouldn’t buy it. If the developer says that its software’s API can work with your other software’s API, then integration should occur easily.. Custom-built Enterprise software projects typically take a minimum of 6 months and can take years, depending on the size of the organization, complexity, number of stakeholders, scope of the project, etc. Getting started with SaaS software typically takes zero to a few days, depending on the complexity of the SaaS software, user training required, etc. Custom-built software is more expensive than SaaS. If you go for custom-development, you’ll be spending at least $1 million, from start to finish, to have a software up & running. And then the maintenance costs which are usually in the thousands of dollars per month. None of this takes into account the cost of failure, which typically affects 30% to 70% of enterprise development projects. SaaS businesses distribute the costs of development across many customers. As a result, the costs are much lower. What’s more, with SaaS businesses, the costs are completely variable: you pay a subscription per month which also reduces the risk as you pay as-you -go. You can go for Outsourcing

Mobile phones and tablets have become more important tool for everybody and with that the companies are realizing the importance to be on the relevant platform accordingly. They are now turning to enterprise app development to keep up with modern customer demands. With the growth in demand of mobile apps the options around the same have also grown multifold and hence the importance of selecting the relevant options. We will discuss the best practices that can help make the process of app development hassle-free and seamless. 9 Best practices for winning enterprise mobile app development 9 Best practices for a winning enterprise mobile app development are: 1. Choose the right platform There are multiple mobile operating systems and platforms and when you envisage a plan to develop an app, it becomes all the more important to identify the relevant platform for the kind of app you are developing for your enterprise. You can choose one platform or multiple platforms depending on your app need and reach of your customer. Based on multiple factors like, the complexity of the app, your budget and goal, you need to choose the platform. For example, if the app is going to be used on Android and iOS devices, it is vital to use an Android and iOS development toolkit, respectively. 2. Set a finite delivery date With the sales cycles becoming smaller and smaller, its important to start with an end in mind  and hence you need to consider the delivery time. Based on the delivery timings, i.e if you need a faster delivery times for the mobile app development, you need to carefully plan not only in terms of the project planning, but also the technology which can have a direct impact on the quality and the timelines of the project. It is also vital to use modules and code solutions designed for mobile development. 3. Choose the right app development company Enterprise mobile app development is not a one-size-fits-all proposition, as the app needs to be tailored to the business’s specific needs. This means that legal considerations, complexity, and support costs which can vary depending on the requirement, complexity etc. Some of the most important reasons for developing a mobile app are increasing customer engagement, improving customer service, and increasing productivity. Apart from the above mentioned reasons, organizations also use mobile applications for internal use to manage day to day visibility, with IOT organizations are using the mobile apps for managing and monitoring the machines and equipments. More and more organizations are now using the apps to improve employee productivity, engagement and reducing costs. With the mobile being used for accessing company data and crucial resources like serves, another important factor to consider when developing a mobile app is the mobile device management (MDM) solution that is being used. This is to control and manage what the employees are accessing and using during the mobile devices. Organizing tasks is essential for any business, and mobile apps are no different. If a company wants to increase employee productivity, they need to provide an efficient way for employees to manage their tasks. An excellent way to do this is to use a mobile app for their enterprise. Smart watches can help companies to improve the health of employees and even health practitioners are using smart watches to monitory the critical patients proactively. They offer businesses the ability to access information and data without taking out their phones. This allows businesses to focus on tasks without being distracted by irrelevant details. Enabling enterprises is critical for any business. If a company can’t access its data, it won’t be able to grow. To develop a mobile app, enterprise can utilize the services of so many Mobile app development companies who offer the best way to create an enterprise app. They have the knowledge and experience to create an app that meets the specific needs of a business. They also have the resources to ensure that the app is reliable and user-friendly. 4. Focus on the app features When the organizations decide to embark on the journey of developing a mobile app, one of the crucial requirements is to identify the features the organization wants to offer and/or use. There are many prominent features that mobile enterprise apps should have. These include managing and organizing data, providing access to critical information, and providing users with a convenient way to interact with the app. Some of the main challenges businesses face when developing mobile apps include ensuring that the app is user-friendly and reliable. 5. Analyze the challenges Additionally, companies should be aware of the tech business challenges that they may face when building their first mobile app along with the costs involved. The key challenge that the organization should plan is to develop a scalable mobile app solution and finding relevant technical resources/ developers. When it comes to the following projects, businesses should consider whether they want to build a mobile app or create a website. 6. Pay attention to app attributes When developing an enterprise mobile app, it is vital to consider the app optimization part, app performance, application goals, native app development, security protocols, right technology stack, development efforts, and consider the network. To optimize an app, it is crucial to understand what the app’s goals are. The goals of an app may include increasing sales, satisfying customer needs, or improving employee productivity. It is essential to tailor the app’s design and functionality to meet these goals. App performance can be affected by many factors, including the app’s size, the devices used, and the user’s internet connection. Testing an app’s performance before releasing it to the public is essential. 7. Test app thoroughly As the mobile app is the direct face of the company to the customer, it becomes all the more important that the app performance and its user experience will directly impact the brand value. To reduce the the risk of such exposure the organization must ensure that the app is thoroughly